Effective Date: [08/09/2024]
1. Introduction to Royal Vape Store’s Terms of Service
Welcome to Royal Vape Store, your premier online destination for high-quality vaping products and e-cigarettes. These Terms and Conditions (“Terms”) govern your use of our website (www.royalvapestore.co.uk), mobile applications, and services (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our services.
2. Definitions
- “Royal Vape Store,” “we,” “us,” or “our” refers to Royal Vape Store, its owners, operators, employees, and affiliates.
- “Customer,” “you,” or “your” refers to the person or entity accessing or using our Platform.
- “Products” refers to e-cigarettes, vaping devices, e-liquids, accessories, and any other items available for purchase on our Platform.
3. Age Restrictions and Verification
3.1. Age Requirement: All customers must be of legal vaping age in their jurisdiction to use our Platform or purchase our Products. In the United States, this is generally 18 years or older.
3.2. Age Verification: We employ strict age verification processes, which may include:
- Requiring a valid government-issued ID
- Utilizing third-party age verification services
- Additional checks at the point of delivery
3.3. Right to Refuse: Royal Vape Store reserves the right to refuse service, terminate accounts, or cancel orders if we suspect underage use or fraudulent activity.
4. Account Registration and Security
4.1. Account Creation: To make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during registration.
4.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity occurring under your account is your responsibility.
4.3. Prohibited Actions: You must not:
- Share your account credentials
- Create multiple accounts
- Create an account for someone else without permission
- Use the account of another user
5. Product Information and Ordering
5.1. Product Descriptions: We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on the Platform are accurate, complete, reliable, current, or error-free.
5.2. Pricing and Availability: Prices and availability of Products are subject to change without notice. We reserve the right to limit quantities of any Product.
5.3. Order Acceptance: Your order is an offer to buy our Products. We reserve the right to accept or decline your order for any reason.
5.4. Order Cancellation: We may cancel any order if we suspect fraudulent activity or violation of these Terms.
6. Payment and Billing
6.1. Pricing: All prices are in [currency] and exclude applicable taxes and shipping fees, which will be added at checkout.
6.2. Payment Methods: We accept [list of accepted payment methods]. By providing payment information, you represent that you are authorized to use the payment method.
6.3. Secure Transactions: We use industry-standard encryption to protect your payment information during transmission.
6.4. Billing Errors: If you believe you have been billed incorrectly, please contact our customer service within 30 days of the billing date.
7. Shipping and Delivery
7.1. Shipping Methods: We offer various shipping methods, which may vary based on your location and the Products ordered.
7.2. Delivery Times: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs.
7.3. International Orders: Customers are responsible for any customs duties, taxes, or other fees imposed by their country of residence.
7.4. Adult Signature: Delivery of vaping products may require an adult signature upon receipt.
8. Returns and Refunds
8.1. Return Policy: We offer a [number]-day return policy for unopened, unused Products in their original packaging.
8.2. Refund Process: Approved refunds will be processed within [number] business days and issued using the original payment method.
8.3. Damaged or Defective Products: Please contact our customer service immediately if you receive a damaged or defective Product.
8.4. Exceptions: Certain Products, such as e-liquids, may not be eligible for return due to hygiene and safety reasons.
9. Intellectual Property Rights
9.1. Ownership: All content on the Platform, including text, graphics, logos, images, and software, is the property of Royal Vape Store or its content suppliers and protected by copyright and trademark laws.
9.2. Limited License: We grant you a limited, non-exclusive, non-transferable license to access the Platform for personal use.
9.3. Restrictions: You may not:
- Reproduce, modify, or distribute our content without written permission
- Use our trademarks or logos without consent
- Attempt to reverse engineer or decompile any software on our Platform
10. User Content and Reviews
10.1. User Contributions: By submitting reviews, comments, or other content, you grant Royal Vape Store a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and distribute such content.
10.2. Content Standards: User-submitted content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties.
10.3. Removal Rights: We reserve the right to remove or edit user-submitted content at our discretion.
11. Disclaimer of Warranties
11.1. “As Is” Basis: The Platform and Products are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
11.2. No Health Claims: We do not make any health claims regarding our Products. Customers use our Products at their own risk.
11.3. Accuracy of Information: While we strive for accuracy, we do not warrant that the information on our Platform is error-free or complete.
12. Limitation of Liability
12.1. Liability Cap: Royal Vape Store’s liability, whether in contract, warranty, tort, or any other form of liability, shall not exceed the amount paid by you for the Product(s) in question.
12.2. Exclusions: We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Platform or Products.
12.3. Jurisdictional Limitations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability, so some of the above limitations may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless Royal Vape Store, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Platform or violation of these Terms.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
15. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
17. Contact Information
If you have any questions about these Terms, please contact us at:
Royal Vape Store [Physical Address] Email: legal@royalvapestore.com Phone: [Phone Number]
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.